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Hartlepool and East Durham Mind's Approach
Hartlepool Mind’s approach to mental wellbeing starts where any
work which has people’s real interests at its heart always must
start – from the givens of human nature; that is, what research, reflection and plain common sense tells us is required
by human beings from their physical and emotional environment in
order to thrive and flourish.
Known as the Human Givens
approach, the term “human givens” refers to our innate physical
and emotional needs , together with the natural guidance system
(our “resources”), which nature gives to each healthy baby to help
it fulfil these needs.
These needs and resources are a form
of accumulated knowledge that has evolved over millions of years
and is the shared biological inheritance of all races.
They
are “givens” because they are genetically incorporated into our
biology – literally programmed into every healthy newborn – to aid
our survival and future development.
The implications of
these facts of human nature are simple:those whose innate needs
are met well in the world will flourish, remain mentally
healthy and not behave anti-socially.
People whose needs
are not met well, or in balance, will not thrive. Instead they
become stressed, anxious, angry or depressed – some, in extremis,
even psychotic.
What people can expect from Hartlepool Mind when they need help
Our overriding objective is that every user of Hartlepool Mind
feels better after each contact with our service. By which we mean they
leave us feeling a measure of hope and optimism that there can and will be
an end to their symptoms. We aim to engender hope and optimism by:
Giving people as much time as they need to explain their circumstances
and goals for recovery, in a respectful, validating and non-judgmental
atmosphere;
Using clear, non-technical language that respects each
client’s particular ways of expressing themselves;
Enabling clients
to experience symptom reduction (and in some cases complete removal) during their time with Mind staff, whose training provides the
understanding and techniques regularly to achieve this;
Providing
a greater understanding of their conditionand the associated realization that it is nearly always temporary and soluble;
Teaching specific
skills that help to overcome the condition ormanage symptoms to assist recovery;
Discussing ways in which physical and emotional needs can
be met more effectively;
Teaching any missing skills required to
meet emotional needs;
Providing a tailored plan with the goal of
achieving recovery;
Taking as much time as is needed by the
individual – which may be just one session, or in rare cases, over several
years. Most people are moving on within three to six months of their first contact with us.
We also strive to create as normal and
friendly an atmosphere as possible.
Because we work with people
suffering emotional distress it is even more important than perhaps in
other services that clients feel a warmth, friendliness and welcome that
immediately puts them at their ease.
Hartlepool Mind’s and the Quality
Management in Mind Standards
Hartlepool Mind has made a commitment to improving and ensuring
quality across the entire organisation. This is achieved by
integrating National Mind’s:
Quality Management in Mind Standards.
The 12 standards are as follows:
Standard 1:
Commitment to quality
Standard 2:
Measuring performance
Standard 3:
Governance
Standard 4:
Planning and policy development
Standard 5:
Financial management and systems
Standard 6:
People management
Standard 7:
Information
Standard 8:
User involvement
Standard 9:
Equality and diversity
Standard 10:
Networking and partnerships
Standard 11:
Standards for services
Standard 12:
Branding
Hartlepool Mind will continuously review
theses standards to make sure the service is running effectively
and adhering to the Quality Standards. The Quality Standards are
reviewed by the Quality Management in Mind Standards (QMiMS) task
group, which includes members of the committee, senior staff and
users of the service. The Quality Standards are now a bench
marking system that is used within Hartlepool Mind in every aspect
and every day the service is delivered.
The Quality Standards framework (which
holds the evidence of the standards being met) will be reviewed on
annual basis.
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